5500 Buena Vista
Roeland Park, KS 66205
P.O. Box 1063
Mission, KS 66222
© Heartland Regional Alcohol & Drug Assessment Center

Supervisor of Recovery Coaches / Peer Mentors

Title: Supervisor of Recovery Coaches / Peer Mentors 

Job Purpose:  Ensures active supervision and training of recovery coach personnel 

Reports to: Director of Case Management and Peer Services  

 

A Recovery Coach (RC) service delivery model for Heartland RADAC hinges on the development and maintenance of an appropriate support structure. The Recovery Coach Supervisor position is designed to provide that structure. The Recovery Coach Supervisor will be responsible for the overall supervision of community-based Recovery Coaches/Peer Mentors. 

  

Recovery coaching must be a collaborative process. Coaches generally work with people who are new to recovery, people who come to recovery with many unmet needs and issues that need to be addressed. The RC Supervisor will provide support and direction in the areas of skill development, establishing good participant-coach matches, developing realistic recovery wellness plans, and providing collaborative guidance in response to situations that come up in the course of interactions.  

 

The Supervisor will include direct supervision, outreach, and training required to maintain a program of effective coaching as an integral part of the system of client service delivery.  The Supervisor will need to  understand the inherent transition throughout the course of service delivery is fluid, as people in early recovery can be particularly challenging to engage.  Experience providing recovery support has demonstrated that recovery workers often need assistance and input from someone with an objective perspective. This supervision perspective can assist a recovery coach to focus on building people’s strengths while finding creative ways to turn deficits into opportunities for growth.  

The Recovery Coach Supervisor will: 

  • Ensure that Recovery Coaches maintain appropriate boundaries on a personal, financial, emotional, ethical, and sexual basis.  
  • Ensure confidentiality is maintained in a recovery environment, where people are intimately acquainted with details of others’ lives as a result of open disclosure in 12-step and other recovery groups, as well as, in one-on-one conversations.  
  • Assists RCs maintain role clarity by helping them to avoid the tendency to move out of the coaching role and into the role of a counselor, sponsor or friend; helps to ensure that frustration and anger, sometimes elicited by the symptoms of addictions, are not directed at the people seeking recovery, even when their behaviors are sometimes less than stellar.  
  • Supports RCs in maintaining a strengths-based approach to recovery, helping them avoid the tendency to slip into a problem-focused approach, common in other disciplines. 
  • Provide supervision that helps the recovery coach navigate relationships with professionals, both inside and outside of the agency.  Assist RC’s appropriately address any requests to cross appropriate peer mentor boundaries, which could inadvertently place them in a position of power over the person they are supporting.  
  • Responsibility for guiding the RC on how to appropriately respond in situations of conflict, and responding to concerns about behaviors.   
  • Any instances or concerns about employee behavior will be documented and reported directly to the Director of Case Management.  All disciplinary actions above and beyond normal supervision would be a handled as a team with Director input and guidance. 

 

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:  

Supervision & Training 

The Recovery Coach Supervisor has the responsibility of ensuring that all recovery coaches are actively managed and supported with regular training and supervision to ensure efficient and ethical behavior at all times.  If an RC is found to have made a poor decision or crossed an ethical boundary, the supervisor will help provide a course correction or, where appropriate, address with management and HR to develop a performance improvement plan.  The RC Supervisor will oversee administrative supervision of RC’s to ensure accurate documentation and submission of timesheets, expense reports and calendar entries fall within agency expectations based on FTE of position.  

 

Recruitment and Direct Administrative Supervision of RCs 

Participate in the selection of candidates for recovery coach positions to include a diverse group of RCs. The diversity to be considered includes: gender, age, path of recovery, length of time in recovery, ethnicity, correctional/drug court involvement, and key personal experiences such as medication-assisted recovery and experience with helping family members find recovery.   

Candidates to be considered for the role of Recovery Coach will meet the following: 

  • An individual who demonstrates a strong and stable personal program of recovery  
  • Possesses a recommended minimum time of two years of consistent and sustained recovery  
  • Demonstrated familiarity with various types of recovery programs and supports 
  • Possess the requisite open mindedness necessary to support people on all paths to recovery.  

 

Review of Participant Progress 

Recovery is a fluid process that requires continued engagement and encouragement. The Recovery Coach Supervisor will hold individual supervision meetings with each RC, on a regular basis to evaluate whether RC’s participation with the clients on their case load, is appropriate and to evaluate their individual progress in the role.  Ad-hoc consultation and guidance will be available between scheduled individual supervision meetings.  

This review process will provide the opportunity for coaches to receive guidance and support related to their client engagement.  Case presentations, of individual Client scenarios, provides an opportunity for an objective look and opportunity for feedback from the supervisor’s experience and viewpoint.  It allows the RC an opportunity to consider additional perspectives and brainstorm around alternative approaches and resources.  

 

Mentor Recovery Coaches in appropriate documentation in the Electronic Record 

The Recovery Coach Supervisor will understand how to pull reports from the electronic record, review documentation and ensure all RCs meet the standards around:  

  • Fulfilling agency expectations related to the Recovery Coach Program including client engagement, timely documentation and timely data gathering  
  • Developing recovery plans that reflect client’s goals and tasks.  Ongoing review of recovery plans to help the RC’s guide clients toward achievement of their individual recovery goals 
  • Maintaining appropriate confidentiality and gathering ROI’s when appropriate  
  • Documentation of all client contacts and Peer Mentor Data Points 
  • Maintain accurate Schedules in the EHR 

 

Mentor RC’s re: Boundaries, Role Clarity, Potential Referrals and Personal Comfort 

The RC Supervisor will support staff in maintaining a strong recovery coaching program which requires structure and provides attention to the following: 

  • Maintaining a balanced schedule with appropriate personal and work boundaries 
  • Identification of training needs, establishing RC personal self-improvement and career goals 
  • Managing motivation burnout 
  • Providing suggestions on potential referrals, and role clarity  

 

Participate in Peer Mentor Coaching Meetings  

The Recovery Coach Supervisor will participate in group coaching sessions for all agency peer mentor’s in various agency roles including community, facility, and Crisis. Coaching meetings will provide an opportunity for Peer Mentor’s in various settings to describe their experiences, learn from their peers and refine the processes for delivering the peer mentor service.  

 

SKILLS, ATTRIBUTES & REQUIREMENTS:  

Lived experience related to recovery is preferred, a strong and demonstrated understanding of recovery systems is required. 

Experience as a Peer Mentor, Recovery Coach, Recovery Support Specialist in substance use and/or behavioral health system is preferred.  

Bachelors or Masters level preparation is preferred. 

Preferred Licensure as LAC, LMAC, LCAC, LPC or LMSW by the State of Kansas and Behavioral Science Regulatory Board OR working toward clinical licensure by engagement in education/testing.  

Strong management skills and solid knowledge of ROSC would be considered, along with extensive experience in the substance use field. 

Mental health and/or substance abuse experience and understanding of the Substance Use Assessment process and ASAM Criteria is preferred. 

Progressive management experience with responsibility for quality improvement through outcomes.  

Ability to train employees in the use of multiple electronic systems; to audit and provide feedback on documentation of recovery outcomes; and the ability to evaluate statistical data and attention to detail is required. 

Experience in development and integration of client service systems within a community setting 

Excellent interpersonal skills, with the ability to communicate effectively through verbal, electronic and written means. 

Experience working for a non-profit or public entity and/or private sector / managed care experience beneficial. 

Adaptable to change and willingness to adopt new organizational and technology skills as needed.  

Proficient in computer applications, including but not limited to the following platforms: 

  • Electronic Health Record – all client interactions 
  • Microsoft Office Suite applications including Word, Excel and Outlook 
  • Internet-based database applications   
  • Electronic Employment Record to include Timecards, Time Off, Insurance, Benefits and Taxes  

A valid driver’s license, dependable transportation, and proof of auto insurance must be maintained. 

Bi-lingual skills would be beneficial   

 

Application Instructions
For more information, contact:

Kris Carnahan, Director of Operations & Administrative Services

Heartland Regional Alcohol & Drug Assessment Center

913-789-0952 or 1-800-281-0029

Send resume to: kris@hradac.com